Terrasoft is a leading supplier of integrated Customer Relationship Management (CRM) solutions, offering services to companies of different sizes and industries. Terrasoft CRM software solutions will empower your company to optimize business operations and gain a long-term competitive advantage in the market.
CRM project is a complex service of creating individual CRM solutions which consists of the following stages:
CRM Expertise
The analysis & definition of the current organizational structure and customer service business-processes of the company. Definition of the main business needs. Business goals systematization, determination and documentation of expected results and boundaries of the CRM project. Details
CRM Consulting
Business process optimization in the sales, marketing and customer service spheres. Creating business key indicators and reporting forms controlling the indicators. Development of the detailed action plan for the implementation of new regulations and processes in the organization. Details
CRM Implementation
Shaping the requirements specification for Terrasoft CRM customization. Technical setup of Terrasoft CRM and its integration with other software. User trainings and Terrasoft CRM operational testing. Details
Project Audition
The qualitative and quantitative estimation of the aims achieved within CRM project. The analysis of the key users' satisfaction from the results of CRM project. Details
Thanks to Terrasoft CRM implementation, Alutus Consulting significantly improved multi-level communication in the company, which resulted in optimization of customer service process. Routine processes automation and improvements in organizational structure allowed our business to minimize the expenditures and provide the services of highest quality level
Nebojsa Damjanovich
Managing Director Alutus Consulting
Verita Marketing is a leading innovative Turkish company specializing in marketing consulting and that concentrates on CRM services.
We always aim to perform perfectly for our customers, in this way the experience and innovativeness of Terrasoft are crucial. We see wide potentialities of CRM market development in our region and have great expectations of the partnership with Terrasoft.
CRM Software
CRM Project
Nebojsa Damjanovich
Cem Uluer