Leading supplier of integrated Customer Relationship Management (CRM) Integrates with CosmoCom.

Combination of All-IP Contact Center and Versatile CRM Available Globally

Terrasoft, a leading supplier of integrated Customer Relationship Management (CRM) solutions announced today that it is furthering its alliance with CosmoCom, a global leader in Contact Center Consolidation, to create a comprehensive CRM solution. The solution combines CosmoCom’s all-IP Contact Center technology with Terrasoft’s product and service solutions distributed across globally.

Terrasoft offers CRM customized solutions for 22 industries, including trading and manufacturing enterprises, banks and insurance companies, retail stores and service providers.  Terrasoft CRM is distributed through their global partner network and available in 10 languages. In cooperation with its affiliate partners Terrasoft carries out “ready-to-operate” CRM projects, providing business expertise, consulting, CRM software implementation, project audit and ongoing customer support. Tens of thousands of users from all over the world work with Terrasoft CRM daily. 

Demand for improved communication between organizations and their customers is on the rise. As a result, enterprises recognize that enhancing the customer experience while reducing costs for CRM & Call Center services has become mission critical.

Terrasoft cooperation with CosmoCom aims to address the need for effective customer communication management with the ability to deliver exceptional customer experience.

CosmoCom’s all-IP Contact Center strategy helps companies to be more reachable and more responsive in a cost effective way, including those with the largest and most complex enterprise requirements. Terrasoft provides technology and application solutions built on a comprehensive scalable platform which enables optimization of all customer relationship management processes in an organization.

The alliance between CosmoCom and Terrasoft provides a CRM solution with advanced Call Center automation capabilities that enables large enterprises and other distributed organizations to benefit from working with a single solution and meet the challenge of providing better and more consistent customer service while simultaneously reducing operations costs.

Benefits of Terrasoft CRM software integrated with CosmoCom solutions include unification and consolidation of all communication channels and all major Contact Center functions, revolutionizing the whole range of business/customer interactions. The universal multi-channel access enables better interaction with customers and improved agent productivity making the operation independent of business location. The inherent virtualization allows multiple standalone operations to function as a single entity, maximizing efficiency and control.

“Terrasoft has been successfully implementing effective CRM & Call Center Solutions for more than 7 years. Terrasoft Platform enables integration with the widest range of applications and we are sure that due to cooperation with CosmoCom Terrasoft will deliver to large enterprises and other distributed organizations a unique combination of assets to improve business processes and maximize return on IT investments,” said Lana Chubakha, Business Development Director, Terrasoft.

“CosmoCom is delighted that Terrasoft has elected to partner with CosmoCom to market an integrated solution across the globe,” said Ari Sonesh, CosmoCom CEO.  The combination of our technologies provides a compelling solution to the 22 industries that Terrasoft serves.”

About Terrasoft
Terrasoft is a leading supplier of integrated Customer Relationship Management (CRM) solutions, offering services to companies of different sizes and industries. Terrasoft CRM solutions will empower your company to optimize business operations and gain a long-term competitive advantage in the market.

About CosmoCom
CosmoCom™, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit http://www.cosmocom.com.